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How to delight customers by making implementation easy

At Protenus, few things are as important to us as delighting our customers. It is important to us that our customers are happy with their experience from the very beginning, starting with our implementation. We want our customers to be more excited about using Protenus after the implementation than they were before. To do this, we dedicate an...

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How email automation and AI-powered analytics reduce Privacy Officer workload

For many hospital systems, handling a stratified-risk privacy operation is a time-consuming process. Depending on what type of privacy posture the organization is using, this can lead to an even greater influx of notifications, especially for less nefarious cases such as family member snooping or self-lookups. Due to a lack of resources, Privacy...

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The “home” of Customer Success: Sales or Product?

In my role as Director of Customer Success at Protenus, I am often asked by new colleagues, customers, friends, and family: “What is Customer Success?” When I explain what I do, it sounds something like this: I make sure we’re retaining as many customers as possible through the value they receive from using our products. I can always see wheels...

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18.7M pills lost due to healthcare employee misuse and theft

The first half of 2018 proved that clinical drug diversion continues to threaten the ability of healthcare organizations to provide high-quality patient care and to ensure safe medication administration. Earlier this year, Protenus’ independent research team published a report of our 2017 findings on this topic, which included a detailed...

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How AI-Inspired chess matches encourage innovation in healthcare privacy

Artificial Intelligence (AI) is somewhat of a misnomer. It is indeed artificial, but it is not intelligent — at least not in the way a person is. The entire field of artificial intelligence grew out of research in the late 1940s and early 1950s that attempted to teach computers to play a game of chess. In 1997, this technology matured and advanced...