Protenus Professional Services

Make the Most of Your Investment

Make the most of your investment in Protenus platform solutions with our professional services offering that includes guidance on how to best use the Protenus platform to reach organizational goals, leverage industry best practices, and maintain a quality healthcare compliance analytics program.

We offer three types of professional services tailored to your organization’s needs – all based on proven methods – that deliver a return on your investment.

Consultative Services

We’ll help you move from a report-based approach to proactive strategies for monitoring. Our goal is to ensure successful implementation, utilization, and optimization of your program over time so you can reduce risk and operate more efficiently.

Case Review & Triage

Our team of subject matter experts can supplement your resources, assisting you in reviewing and triaging cases our platform surfaces so you don’t miss what matters.

Annual Health Checkup

We’ll provide a benchmark comparison report with similarly-sized organizations to answer the questions “How is our program doing and how can we improve?” Gain key insights and easily demonstrate performance to stakeholders.

 

Our primary focus is to ensure successful implementation, utilization, and optimization of your program over time so you can reduce risk and operate more efficiently. While this is not an exhaustive list, here are some of the key aspects of our Consultative Services engagement.

Program Assessment

The assessment is crucial for a thorough understanding of the current program, and your team will work with a dedicated subject matter expert partner to determine how your program is currently performing, collaborate using best practices and recommendations to find the opportunities needed to enhance the program. This includes a comprehensive toolkit and customized deliverables based on the organization’s needs.

Program Assessment

Policy & Procedure Review

Does your team have the necessary policies and procedures required for your compliance efforts? Our team can assist with the review, provide feedback, and supplement to address any potential gaps. 
Policy & Procedure Review

Workflow Optimization

We’ll meet with you to understand the existing workflow process and integrate and/or adjust it based on the feedback during the assessment. This optimization can be particularly helpful in transitioning from another legacy solution, or if there are resource constraints that need to be addressed. 
Workflow Optimization

Workforce Proactive Monitoring Awareness Campaign Materials

Supplement your policies and procedures with flyers, 1-pagers, executive leadership buy-in and end-user awareness documentation which is important for reducing risk within the organization by influencing and increasing awareness of the proactive monitoring efforts. 
Workforce Proactive Monitoring Awareness Campaign Materials

Education & Training Content

A key component of effective compliance to the monitoring and auditing efforts is the education and training provided to workforce members upon hire and during annual training. Education is vital to awareness of regulations, policies and procedures and preventing issues. 
Education & Training Content

Operations & Benchmark Reporting

Gain key insights and easily demonstrate program performance to stakeholders using operational metrics and industry peer benchmark, such as case volumes, violation rates, and case resolution times which are just a few examples. 
Operations & Benchmark Reporting

Consultative Services

We’ll help you transition from a report-based approach and move towards proactive, preventative strategies for monitoring efforts. After assessing the current state of your risk-reduction program, we’ll provide recommendations based on best practices to ensure successful implementation, utilization, and optimization of the program over time. 

Case Review & Triage

Partner with our services team of subject matter experts to supplement your resources. We’ll assist you in reviewing and triaging cases our platform surfaces so you don’t miss what matters.

Annual Health Checkup

We’ll provide a benchmark comparison report with similarly sized organizations to answer the questions “How is our program doing and how can we improve?” Gain key insights and easily demonstrate performance to stakeholders.

What Our Customers Are Saying

“Protenus’ professional services allow us to efficiently resolve cases in a timely manner, hand- in-hand with a trusted Protenus [compliance] professional.” ”
Academic Medical Center
Midwest, USA
“What I love about this solution is that it uses proven technology to solve a known issue that plagues our healthcare system.”
Bryan Sivak
Former CTO, U.S. Department of Health and Human Services
“The support is very good. We have a customer-service representative as well as other people that my team can connect with. The vendor is very responsive and gets back to us in a timely manner. At all levels of their organization, the people are customer focused, meet or exceed the customer's need, and are very responsive.”
Director
March 2022 KLAS Survey*
"We have professional services supporting the product, and having those services is the key to success. I don’t think we would be anywhere near as successful as we are without those services. I don’t know how much the services cost, but I am going to say they are worth the price. Monitoring the volumes is so much work."
Director
May 2022

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